BTC Group was proud to attend the BPMA education day for a third year running since its first Education day back in January 2013. The knowledge gained from such events is invaluable, from the day’s key seminars that cover the industry’s trends and events to the networking and idea generation gained from being around likeminded individuals from the same industry. This day of professional development is crucial to the growth of the industry as a whole.
The BPMA education day compromised of 11 seminars throughout the day, covering a wide range of industry related topics from how to provide an impeccable service to tips on social media strategy. It was very interesting to see each seminar providing a different viewpoint from a different standing, inside and outside of the industry. With over 120 people from the industry in attendance the networking and ideas that were being generated at the education day completely enhance the whole experience, making an already valuable event unmissable.
This resulted in our senior management team brainstorming until 2am, where action plans were developed to make further improvements in our already superb customer service experience.
BTC Group would like to thank the 11 Seminar speakers for their time and knowledge, and hope to see everyone again at the 2016 event.